Frequently asked questions

Can I request for a refund?

We only allow exchanges of sizes and designs. The refund or additional amount required from the exchange will be calculated after getting in touch through our Contact Page.

How many days does it take for me to receive my order?

Processing your order will take 1-2 days. Then, we will send your orders out using Singpost - Smartpac! Smartpac will take 2-3 working days on non-festive period and 3-4 working days during festive periods. (https://www.singpost.com/send-receive/sending-within-singapore/smartpac) *Please note that Smartpac will be delivered to the letterbox only!

There's a defect on my apparel, what do I do?

We make it our commitment to check on every piece of apparel before sending them out to our quaintrelles! If in an event that we've overlooked on our part, please do not hesitate to contact us through our Contact Page. We will get back to you as soon as we can!


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